Redefining technology with high-level solutions

"As we have our own production and logistics plant, we are always looking for innovative solutions to improve our processes. With Borea, we found exactly that — a system that helps us monitor and control in real time while providing full traceability. On top of that, the support from the Torsa Peru team whenever we have a question has been truly outstanding. We're very happy with the implementation of the Borea system and excited about the other solutions they may offer us!"

“The system works perfectly and is exactly what was offered to me from the beginning. We are very happy with both the service and the support provided by Torsa. For us, it’s not just a useful tool — it’s essential. Previously, we relied on a very basic and outdated system to comply with both external and internal regulations, the latter being even stricter. With Borea, this task has become much easier.”

“Recently, Torsa installed a monitoring unit for us that records temperature and relative humidity, and also includes an O₂ sensor. This system allows us to keep a record of these three parameters, two of which are required for implementing a quality management system under the UNE EN-ISO 13485:2018 standard. The monitoring unit was custom-designed for UTADI3D and has been named ‘12O’. We are proud to be the first 3D Printing Unit in a Spanish hospital to have this technology.”

“Our operation is characterized by the use of equipment that requires very diverse temperature ranges, as well as different measurement needs, including temperature, humidity, and pressure. In addition, we face high demands in meeting the quality standards of our products.” Thanks to the real-time monitoring of these factors offered by the Borea system, we have accurate and up-to-date information on what is happening in our facilities and with our equipment. We greatly appreciate TORSA's efforts to align with our specific needs and requirements. We have established very effective communication, and we are fully satisfied with the speed and thoroughness of their responses to any eventuality. This has allowed us to have effective solutions to our demands. Furthermore, we appreciate their ongoing commitment to improving the platform through regular updates.

“The Neptune system, developed by Torsa, has allowed us to have a simple and cost-effective claims management tool that has not only significantly reduced claims and order preparation errors, but has also helped to improve the image that our customers have of our cooperative, since on many occasions they themselves call us to check the traceability of orders with the system developed by Torsa.”

"With Torsa's Neptune system, we have taken another step forward: now we can instantly review any issues in order preparation and respond quickly, without the need to manually review processes or open lengthy investigations." This has significantly reduced resolution times and improved trust with our customers, who greatly appreciate our ability to provide clear and prompt answers when questions or complaints arise. It has also resulted in substantial cost savings by avoiding unnecessary returns and resolving queries with complete visual traceability. Neptune has seamlessly integrated into our workflow, giving us complete visual control without disrupting our preparation pace. And something we particularly value: our customer service team works with greater confidence and less pressure, because they have all the information they need at their fingertips to provide an accurate response from the outset. For us, it has meant a real improvement in efficiency, savings and quality of service."