How much time does your logistics company waste managing claims?
In today’s logistics environment, handling claims quickly and efficiently is more than an operational requirement; it is a strategic necessity. Companies lose up to 40% of their teams’ time on manual order‑verification processes, which increases operating costs and erodes customer trust.
Traditional processes, such as manual order reviews or reliance on disconnected systems, consume time and resources, making it difficult to resolve disputes quickly. Unjustified or poorly managed claims can result in significant financial losses and damage the company’s reputation.
Neptune emerges as the intelligent solution designed to overcome these challenges, reducing time, costs, and errors in claims management.
Neptune: The definitive solution to optimise your logistics claims management
Neptune integrates seamlessly with existing management systems such as SAP, Oracle, or Odoo. This system allows users to access high‑resolution photos and videos of the order‑fulfillment process instantly, providing clear visual evidence to verify the presence or absence of claimed products. Images are captured on the move using advanced technology, ensuring full traceability.
Key benefits of implementing Neptune in your logistics operations
Reduced operating costs
- Significant savings: companies implementing Neptune have reported savings of up to €250,000 annually by eliminating unnecessary expenses associated with prolonged manual checks.
- Prevention of unjustified claims: Neptune prevents economic losses from erroneous claims by providing conclusive evidence of shipped products.
Increased productivity
- Efficient management: it reduces the resolution time for each claim to under one minute, allowing teams to focus on strategic activities.
- Resource optimization: by automating complex tasks, Neptune enhances operational efficiency and frees employees from tedious processes.
Why leading logistics companies choose Neptune?
Customer satisfaction is key in logistics. With Neptune, you not only resolve claims rapidly but also strengthen trust in your service. Customers value transparency and quick problem resolution—factors that enhance your brand perception.
On the other hand, employees also benefit from implementing Neptune. The reduction of manual, repetitive tasks boosts motivation and improves overall productivity. In short, Neptune contributes to a more efficient and satisfying work environment.
Save time and money on logistics claims with Neptune
A leading pharmaceutical logistics company with an annual turnover of €180 million faced constant challenges in claims management. Before implementing Neptune, the average resolution time per claim was over one hour, resulting in high operating costs and dissatisfied customers.
With the integration of Neptune, the results were remarkable:
- Reduction in resolution time: from several hours to under one minute per claim.
Direct savings: over €250,000 annually in operating costs.
- Greater customer satisfaction: an increase in positive service perception.
- Improved staff productivity: employees were able to focus on strategic tasks, boosting job satisfaction.
This case shows how Neptune not only solves operational problems but also has a direct impact on a company’s profitability and reputation.
Discover how Neptune can revolutionize claims management in your business. Improve efficiency, save time and costs, and strengthen your customers’ trust with a solution designed for the challenges of modern logistics. Leave your details in our contact form, and one of our experts will reach out to explore how Neptune can integrate into your operations.
