Visual traceability system for order preparation
Resolve logistics claims in less than a minute.
Neptune records and links visual evidence of each order with your ERP or WMS, allowing you to verify what happened, make objective decisions, and respond to the customer without lengthy investigations.
The problem
A claim shouldn't turn into hours of investigation.
Decisions without evidence
Refunds, returns, or reshipments without knowing for certain what happened during preparation.
Hours of research
Consultations between teams and manual checks that delay the response to the customer.
Lack of traceability
Difficulty in determining which product was prepared, where, when, and at what stage of the process.
Loss of confidence
Delayed or imprecise responses that reduce customer confidence and satisfaction.
How it works
From order preparation to claim resolution
Neptune records operations, links each piece of evidence to order information, and allows for the reconstruction of events in a matter of seconds.
- Visual capture of each preparation point
- Automatic association with orders, items, and customers
- Search by order, item, tote, or station
- View the complete preparation sequence
- Integration with your ERP or WMS
- Verifiable evidence to resolve claims
Sectors
Every sector operates differently. The certainty must be the same.
Each industry faces different challenges when processing orders, but they all share the same need: to know with certainty what was shipped and to be able to prove it. Neptune provides that objective visual evidence the moment an issue arises, and adds the layers of identification and validation that every operation requires—from barcode scanning to RFID and weight control.
Beyond resolving complaints, it creates a reliable record of each preparation, which strengthens quality processes and supply chain security, helping each operation make decisions based on data rather than assumptions.
Fashion
Errors in item number, size, or color in multi-item shipments and a high volume of returns. Neptune retains visual evidence of each garment shipped, with a configurable RFID tag to verify the item number and streamline the sorting of returns.
Pharma
Reliability in critical order fulfillment and the need for an immediate, supported response to every incident. Neptune provides visual proof of the order at the moment a claim is made, with integrable barcode scanning and OCR capabilities to reinforce content validation.
Cosmetics and Fragrances
Products with high visual similarity, small sizes, and high value—where every mistake counts. Neptune provides the means to distinguish between nearly identical products, with configurable precision scales and RFID for the most sensitive items.
E-Commerce
High-volume orders with multiple SKUs and constant returns that must be reviewed one by one. Neptune documents each order fulfillment and serves as a triage tool for reverse logistics, with barcode scanning and scales that can be integrated depending on the product.
A solution for every operation
Neptune adapts to your order fulfillment model
Neptune PLUS
Records and links evidence generated during automated logistics processes to quickly identify the source of an incident.
- Automatic preparation lines.
- Integration with ERP and WMS.
- View evidence by order or item.
- Rapid resolution of claims.
Neptune Manual
It provides visual traceability for manual processes and makes it possible to verify what occurred at each workstation.
- Manual order preparation.
- Review and verification.
- Consolidation.
- Packing and repacking.
- Monitoring the preparation sequence.
Neptune Goods to Person
Records every action as products or containers continuously arrive at the operator, even in highly automated environments.
- Goods-to-person stations.
- Simultaneous operations.
- Identification of product, time, and container.
- Verifiable data without slowing down operations.
Benefits of using Neptune
Turn every claim into an evidence-based decision.
Resolve issues in seconds: locate the order and check its preparation sequence without relying on manual checks.
Reduce operating costs, avoiding unnecessary reshipments, unverified refunds, lengthy investigations, and duplicate tasks.
Improve your processes; use the recorded information to detect recurring errors and discover opportunities for improvement.
Respond with greater confidence; provide the customer service team with clear, objective, and verifiable information.
Scale your business; adapt the solution to new centers, preparation stations, and higher order volumes.
Achieve a quick return, reduce direct and indirect costs associated with claims management, and accelerate the payback period on your investment.
Reduce errors in order preparation
Our success stories
Resolving logistics claims in under a minute: DFG’s success story
DFG (Distribuidora Farmacéutica de Gipuzkoa) optimized its logistics claims resolution process after implementing Torsa’s Neptune system. By accessing verifiable information during order preparation, the company succeeded in reducing incident-related operating costs by 33% and cutting the processing time for each claim to less than one minute, thereby improving efficiency in pharmaceutical logistics and customer service.
How Bidafarma reduced its claims by over 70% with Neptune
Bidafarma, one of Spain’s leading pharmaceutical logistics distributors, improved its claims management after implementing Torsa’s Neptune system. By leveraging objective evidence from the order preparation process, the company managed to reduce incidents by over 70% in just three months, thereby optimizing operational efficiency and enhancing customer service.
Order verification using visual evidence
Frequently Asked Questions
How does Neptune work in logistics claims management?
Neptune records visual evidence and data during order preparation. When a claim arises, the team can locate the order, review its preparation sequence, and verify what happened.
How long does it take to process a claim?
In properly integrated operations, Neptune allows you to locate and access the necessary information in less than a minute.
What types of incidents can Neptune handle?
It can help investigate claims related to missing products, incorrect items, errors in preparation, consolidation, or packing, or issues associated with a container or station.
With which systems can it be integrated?
Neptune can integrate with ERP and WMS systems such as SAP, Mecalux, Dematic, Odoo, and other proprietary or third-party systems.
Does Neptune disrupt warehouse activity?
No. The solution is designed to record the necessary information without slowing down standard preparation processes.
Does it adapt to the company's growth?
Yes. Neptune is a scalable solution that can adapt to new workstations, logistics centers, processes, and order volumes.
Can I use Neptune in manual and automated processes?
Yes. The Neptune family includes specific configurations for automated lines, manual processes, and Goods-to-Person stations.
Is Neptune available as SaaS?
Yes. The solution can be acquired through a direct purchase or via a SaaS model tailored to the project’s needs.
How long does the implantation take?
The timeframe depends on the number of stations, the necessary integrations, and the operational complexity. After analyzing the project, the Torsa team prepares a customized implementation proposal.